Privacy Policy
Privacy Policy
Last updated: 24th October 2025
1. Data Controller
The Data Controller responsible for your personal information is:
Jack Hayes
Administrator – Falcon Chauffeur
Registered Office: 1 Waterview Drive, London SE10 0TW, United Kingdom
Email: hello@falconchauffeur.co.uk
Phone: 0208 463 6868
2. Collected Personal Data
Falcon Chauffeur may collect and process the following personal data when you use our website, make a booking, or contact us:
Full name
Email address
Phone number
Pickup and drop-off locations
Payment and billing information (processed securely via third-party payment providers)
Communication records (emails, messages, or calls related to your booking)
Website usage data (such as IP address, browser type, and cookies)
3. Purpose of Collecting Data
We collect and process your personal data for the following purposes:
To manage and confirm bookings for taxi, airport transfer, and chauffeur services
To communicate with you about your journey, including confirmations and updates
To process secure payments and issue invoices or receipts
To improve our website, customer service, and service experience
To meet legal, accounting, and regulatory obligations
4. Legal Basis for Processing
We process your data under the following lawful bases as defined by the UK GDPR:
Contractual necessity: To provide the services you have requested.
Legal obligation: To comply with UK tax and transport regulations.
Legitimate interests: To improve our services and customer experience.
Consent: Where required, such as for marketing communications.
5. Data Storage and Security
We store your data securely on protected systems and limit access to authorised staff only. All personal data is retained only as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.
6. Sharing of Data
We do not sell or rent your data. We may share limited data with trusted third parties, such as:
Payment processors (for secure payments)
Booking platforms or dispatch software providers
Legal or regulatory authorities if required by law
7. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access, correct, or delete your personal data
Restrict or object to processing
Request data portability
Withdraw consent (where applicable)
To exercise these rights, please contact Jack Hayes at [Insert contact email].
8. Cookies
Our website may use cookies to improve user experience, analyse traffic, and manage functionality. You can control or disable cookies through your browser settings.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Falcon Chauffeur
Attn: Jack Hayes – Administrator
Email: hello@falconchauffeur.co.uk
Address: 1 Waterview Drive, London SE10 0TW
Terms & Conditions
Last updated: 23rd October 2025
Welcome to Falcon Chauffeur. These Terms & Conditions outline the rules and agreements that apply when you use our website or book our chauffeur, taxi, or airport transfer services. By making a booking or using our website, you agree to these terms.
1. Company Information
Falcon Chauffeur
Registered Office: 1 Waterview Drive, London SE10 0TW, United Kingdom
Email: hello@falconchauffeur.co.uk
Phone: 020 8463 6868
Data Controller: Jack Hayes – Administrator
2. Services Provided
Falcon Chauffeur provides professional chauffeur, taxi, and private hire transport services, including airport transfers, city rides, and private tours within the United Kingdom. All services are provided by licensed drivers and insured vehicles.
3. Bookings
Bookings can be made via our website, email, or phone.
Confirmation will be provided once all details and payment (where applicable) have been received.
It is your responsibility to ensure that all information provided (pickup time, address, contact number, etc.) is accurate.
Falcon Chauffeur reserves the right to decline or cancel a booking in cases of incomplete information, safety concerns, or operational limitations.
4. Pricing & Payments
All prices are quoted in GBP (£) and include applicable taxes unless stated otherwise.
Payments may be made online, by phone, or directly to the driver (where agreed).
Additional charges may apply for waiting times, extra stops, parking fees, tolls, or out-of-hours services.
Corporate and account clients will be invoiced as per agreed payment terms.
5. Cancellations & Refunds
More than 24 hours before pickup: Full refund.
Within 24 hours of pickup: 50% refund may apply.
Within 4 hours of pickup or no-show: No refund.
Refunds will be processed to the original payment method.
If Falcon Chauffeur cancels due to unforeseen circumstances (e.g., vehicle breakdown, extreme weather), a full refund or rebooking will be offered.
6. Delays & Waiting Time
Airport pickups include [e.g., 45 minutes] free waiting time after the flight lands.
For other bookings, the first [e.g., 10 minutes] waiting time is free; additional time will be charged at the hourly rate.
Falcon Chauffeur is not liable for delays caused by events beyond our control (traffic, accidents, road closures, weather conditions, etc.).
7. Customer Conduct & Safety
Seat belts must be worn at all times.
Smoking, vaping, and illegal substances are strictly prohibited in all vehicles.
The driver reserves the right to refuse service to any passenger displaying threatening, abusive, or unsafe behaviour.
Any damage to the vehicle caused by a passenger may result in a cleaning or repair charge.
8. Liability
Falcon Chauffeur will take reasonable care to ensure you reach your destination safely and on time.
However, we are not responsible for losses resulting from delays, missed flights, or events outside our control.
Our maximum liability is limited to the value of the booking in question.
9. Personal Data & Privacy
Your personal data is collected and processed according to our Privacy Policy, in compliance with UK GDPR.
10. Lost Property
Any items left in vehicles will be stored for a limited period and may be collected by appointment. Falcon Chauffeur accepts no liability for lost or unclaimed items after [e.g., 30 days].
11. Amendments
Falcon Chauffeur reserves the right to update these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised terms.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.